Privacy Policy

1. Introduction

Ackeyon respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we may collect, use, store and protect personal information when you visit the Ackeyon website, contact us, make an enquiry, or otherwise interact with Ackeyon in connection with our business.

Individual Ackeyon products and services may be subject to additional or separate privacy information where appropriate.

2. Who we are

Ackeyon develops intelligent software designed to help organisations understand complex technology, reduce risk and make better decisions.

References in this policy to "Ackeyon", "we", "us" or "our" refer to the organisation responsible for operating this website and handling the personal information described in this policy.

3. Information we may collect

Depending on how you interact with us, we may collect:

• your name and business contact details;
• information you provide when contacting us;
• information associated with enquiries, demonstrations, trials or prospective customer relationships;
• technical information relating to your use of our website, such as device, browser and usage information;
• analytics information where you have chosen to allow analytics cookies; and
• other information you choose to provide to us.

4. How we use information

We may use personal information to:

• respond to enquiries and requests;
• provide information about our products and services;
• manage prospective customer and business relationships;
• improve the security and operation of our website;
• understand and improve website usage and performance;
• meet legal and regulatory obligations;
• protect our legitimate business interests; and
• send marketing communications where permitted by law and, where required, with your consent.

You may opt out of marketing communications at any time by using any unsubscribe method provided in the communication or by contacting us.

5. Legal bases for processing

Where applicable under UK data protection law, we process personal information where we have a lawful basis to do so. Depending on the circumstances, this may include consent, performance of a contract, compliance with a legal obligation, or our legitimate interests where those interests are not overridden by your rights and interests.

6. Sharing information

We do not sell personal information. We may share information with trusted service providers where necessary to operate our website and business, provide communications, hosting, analytics, monitoring and other supporting services, or where disclosure is required by law.

These service providers are expected to process personal information only for the purposes for which they have been engaged and in accordance with applicable data protection requirements.

7. International transfers

Some of the service providers we use may process personal information outside the United Kingdom. Where this occurs, we will take appropriate steps to ensure that relevant safeguards are in place as required by applicable data protection law.

8. Data security

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

9. Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, regulatory, accounting or reporting requirements.

10. Your rights

Under UK data protection law, you may have rights relating to your personal information, including rights of access, correction, erasure, restriction, objection and data portability, depending on the circumstances.

You may also have the right to complain to the UK Information Commissioner's Office if you have concerns about how your personal information is handled.

11. Cookies and analytics

Our website may use cookies or similar technologies that are necessary for operation of the site. We also use optional analytics technologies to help us understand how visitors use the website and improve its performance and content.

Optional analytics are used only where you have chosen to allow them through our cookie controls. You can accept or reject analytics through the cookie notice shown on the website.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements. The latest version will be published on this page.

13. Contact us

If you have questions about this Privacy Policy, wish to exercise a data protection right, or have concerns about how Ackeyon handles personal information, please contact us at hello@ackeyon.com.